Chat Commerce is much more than a chatbot or live chat experience. It entails the full commerce journey from product discovery and placing orders, to making payments, tracking deliveries, chatting to a live agent, resolving issues and providing feedback. A global leader in chat commerce has paved the way for companies to go where their customers are and serve them on chat apps such as SMS, WhatsApp, and Facebook Messenger. Jaco Voigt chats to Werner Lindemann from Clickatell about how Chat Commerce works, and how brands can easily integrate into the chat apps that their customers use and love. Brought to you by Catalytic.
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