Ryan chats to Scott Cundill. Originally they were going to talk about Scott's business, Majestic3 but it become more of a conversation about what it takes for a South African start up to set up shop in the UK. A fascinating listen for any locals looking to expand and earn Pounds!
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Customer service has been a focal point in business since there have been businesses. But tech-savvy customers today want more than just service. What is "customer experience" and why should it be an ongoing obsession for every business? Ryan chats with Lynn Baker, professional speaker and customer experience expert.
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Remote workforces are gaining momentum. What are the pros and cons, and how are the growing number of businesses adopting them making it work?
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What exactly is "digital thinking" when we are looking to evolve our business models for the digital economy? Ryan takes a look at the common characteristics of businesses around the world which are finding success in digital transformation.
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We are learning every day that the more technological we become, the better we need to know our customers and customer service is at the heart of success. Ryan talks to global speaker Geoff Ramm on the 9 points of Celebrity Service.
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Ryan chats to Andy Preston who is the world's most recommended sales speaker. As a sales professional, he says LinkedIn is the best sales tool in 20 years - but most people are not using it well. Andy unpacks the 7 most common mistakes we all make with LinkedIn.
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Ryan discusses 10 toxic HR policies that should be killed in any business going digital. These were taken from an article by Liz Ryan, a 30-year veteran of HR.
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Business gurus have for decades implored businesses to "think differently". The need for this has never been greater in the age of digital - but in this episode Ryan dives deeper into what "think different" means, and a way to do this which makes the future a lot more profitable.
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The rapid, yet gradual, disruption of the financial sector is well underway. Ryan chats to FedGroup CEO Grant Field about this change and how investment and ownership is changing.
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We are firmly in the world of data and the insights it brings. Ryan chats with the country manager of Axis Communications, Roy Alves, about how the old security camera in your store is being redeployed to bring deep insights into customer behaviour, and how retail is using those to increase profits.
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