Bali Padda, former COO of LEGO, was one of the people who transformed that company from sinking ship to juggernaut. In his book, ‘Deliver What You Promise’, Bali shares business lessons from his own story to help the rest of us to become more efficient, to understand our businesses better, and to connect meaningfully with the market. In this conversation, he also shares the story of his own blue-collar origins, and the failures that taught him how to become a success.